Fort Lauderdale, FL-based AutoNation Inc., America’s largest automotive retailer, saw gross profit for its service, parts and collision operations (what AutoNation calls its “Customer Care” business) rise 9.3 percent to $276.20 million in the fourth quarter of 2013. Customer Care revenue increased 8.5 percent to $651.10 million. Same-store revenue increased 4.9 percent, while same-store gross profit rose 5.5 percent.
For the quarter, the Customer Care business delivered year-over-year increases of 13 percent for warranty gross profit and internal gross profit and 3 percent for customer-pay gross profit. This marked the 14th consecutive quarterly increase in customer-pay gross.
AutoNation owns and operates 269 new vehicle franchises, which sell 33 new vehicle brands across 15 states.
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