AutoNation’s parts, service and collision business (its customer care unit) came through with sales up 8.9 percent at $655.90 million for the second quarter of 2013. Same-store sales were up 6 percent. Customer care gross profit rose 10.6 percent to $282.20 million, while gross margin expanded from 42.1 percent to 42.7 percent year-over-year. Same-store customer care gross profit was up 7.4 percent.
Management reported growth across all aspects of the customer care business — customer-pay, warranty, wholesale parts and collision — both in revenue and gross profit.
Fort Lauderdale, FL-based AutoNation is America’s largest automotive retailer, owning and operating 266 new vehicle franchises that sell 32 brands across 15 states.
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