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Service Executive Issue #8-12 (Full)

Monro Muffler Brake Bemoans ‘Lousy’ Start To Current Quarter, Optimistic About Likelihood Of A Rebound Fiscal 2012 — which, for Monro Muffler Brake, ended March 31, 2012 — was a tough-enough year. But nobody at the Rochester, NY-based service center chain saw the decline in early-spring sales coming. It left management displeased, to say the […]

Service Executive Issue #08-12 (Headlines)

Monro Bemoans ‘Lousy’ Start To Quarter, Optimistic About Likelihood Of Rebound Monro’s Fiscal Q4 Tire Comps Rose 2%, Brake Comps Increased 4% Consumers Increasingly Are Responding To Service Specials, Reports NPD Point of View: Be Car Care Aware Campaign Truly An Industry Success Story Northwest Automotive Trades Association Joins AASP MAP Canada Moves Under The […]

Service Executive Issue #07-12 (Headlines)

Large Valvoline Instant Oil Change Franchisee Files Chapter 11 Monro Buys 18 Retail Tire & Service Shops In North Carolina, Virginia Industry Requests FTC Intervention On Kia ‘Aftermarket Oil Filters’ Bulletin Leadership Changes At Midas Post TBC Acquisition Canadian Drivers Also Deferring Essential Maintenance, Repairs AAA Expects Memorial Day Weekend Auto Travel To Rise 1.2% […]

Service Executive Issue #7-12 (Full)

Industry Associations Request FTC Intervention On Kia ‘Aftermarket Oil Filters’ Bulletin Four industry associations have written the U.S. Federal Trade Commission (FTC) asking it to require Kia Motors to withdraw a February 2012 technical service bulletin on aftermarket oil filters and to issue a correction stating that the use of non-Kia oil filters is permissible […]

Service Executive Issue #5-12 (Full)

Young, Wired Auto Service Consumers Intensely Driven By Price, Convenience According to new analysis from Daytona Beach, FL-based DME Automotive (DMEA), a one-size-fits-all service marketing approach simply doesn’t work. What motivates shoppers to choose a particular service outlet, and how they want to be communicated with, varies dramatically by age and loyalist type. To send the […]

Service Executive Issue #5-12 (Headlines)

Young, Wired Auto Service Consumers Driven By Price, Convenience 84% Inspected In 2011 Car Care Events Needed Service, Parts Dealer Service Satisfaction Tops Indy. Shops Point Of View: Quality Is What Gets The Job Done Monro In A Deal To Buy Kramer Tire Overall Repair Costs Down 6% In 2011, According To CarMD TBC Reshuffles […]