One of the reasons I have always been proud to be a part of this industry is that it gives consumers true value
We’ve talked often in this space and in the similar venue on our website for The Greensheet about statistics – what they can tell us and how they are often used to lead us to certain conclusions.
In this space, as well as in our sister newsletter, The Greensheet, we explore the many shortcomings of this industry, poking at our soft spots in hopes of making us all better in how we serve the North American vehicle owner.
It has almost become a cliché, but no top-shelf, executive-level aftermarket conference is complete these days without at least one shop owner or technician panel — the industry’s attempt to always keep the top of the channel in touch with the reality at the end of the channel.
I spend a great deal of time in my mind making sure I am always aware of the generational differences that may exist between me — a long-term veteran of this industry with more overall miles on my chassis than I wish — and those in the industry who are from the various generations after […]
Despite the fact that those who know me well often believe I talk too much, I do spend a great deal of time listening — and listening carefully.
As dry as the subject may be to some, we take great pride in being the only industry publisher to do our own reporting on quarterly reports of publicly-traded aftermarket entities, not just repurposing the press releases supplied by the company itself.
Growing up in a working class community in southwestern Pennsylvania in the 1950s and 1960s, with steelworker, factory and coal miner families fighting the constant economic battle to keep their financial heads above water, vehicle inspections were a constant concern.
No one doubts the power of recognition, whether it involves recognizing the work of individuals or an entity. Volumes have been written on the value of recognition when it comes to employee management, noting time and time again that employees value recognition almost as much — and sometimes more so — than pay increases.