For the first time, the Educational Seminars Institute (ESI) is offering its Service Writer’s School of America 2.5 in new locations across the United States. The program, previously only offered in California, also is being extended from two days to two-and-a-half days to accommodate a larger number of service advisors and assistants.
Dates for the remainder of 2012 are: Aug. 18-20 in Indianapolis, Oct. 20-22 in New Orleans and Nov. 3-5 in Orlando. Classes will be taught by ESI instructor Kevin Donohoe, who owns four automotive businesses and is an ASE master technician, an ASE service consultant and a college instructor.
Service Writer’s School classes teach service advisors and assistants how to handle situations at the service desk, including objections, customer service, estimating, phone skills and more.