The General Motors Accessories Distributor Installer Network, the GM – ADI Network, has selected NCM Associates of Overland Park, KS to establish a 20 Group. NCM is the originator of the automotive industry 20 Group peer collaboration process. The 20 Group concept involves a group of non-competing business peers — typically owner-operators — who compare their operating performance, processes, customer experience and business best practices with each other by way of comparative operating statements, face-to-face meetings and between-meeting communications platforms with the expectation of improving their productivity, efficiency and bottom-line profitability.
The interest in a formal 20 Group program for the GM – ADI Network was to provide a platform for its 24 U.S. accessories distributors and installers to learn from and among their peers those strategies and processes that will have a significant impact on the success of their businesses. Late last year, NCM was invited to present the value of its 20 Group program to a group of executives from General Motors and its ADI Network, and NCM was selected. The new 20 Group’s first meeting will be held in Scottsdale, AZ this month.