Poway, CA-based Mitchell 1 has added technical service bulletins (TSBs) provided by Gates Corp. to its ProDemand repair, diagnostic and maintenance information program. Ben Johnson, director of product management for Mitchell 1, said this integration is part of a larger strategy. “Our customers have told us loud and clear that they want information that helps them repair the cars in their bays — whether from the OE, from industry experience or from aftermarket companies like Gates,” Johnson explained. “Their focus, and ours, is on getting the diagnosis and repair done quickly and accurately.”
The ProDemand platform can import value-added content like the TSBs that Gates is now providing and make that content accessible to shops. As this capability evolves, Mitchell 1 says users will find the source of TSBs identified so they know the origin of the information.
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