Poway, CA-based Mitchell 1 has released a set of new features in its SocialCRM offering, called SureCritic Reviews 2.0, that lets consumers share positive feedback about their shop visits with their social networks, while also simplifying the way repair shops receive and track the results. SocialCRM repair shop clients receive these new features automatically, and at no additional cost with their subscription.
“Businesses that allow sharing of their positive review content not only benefit from the positive word-of-mouth on sites such as Facebook and Twitter, but are also more relevant to Internet search engines, making it more likely that they will be found when a consumer is searching the web for a repair shop,” explained Brian Warfield, senior product manager for Mitchell 1.
The new features were developed by SureCritic Inc., a company that provides reputation management and social media management services for small and medium businesses. Mitchell 1 partnered with SureCritic to integrate its consumer review product into the SocialCRM offering.
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