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Mitchell Launches Reputation Manager

San Diego-based Mitchell has announced the general availability of RepairCenter Reputation Manager, a package that combines real-time text and email updates with customer insights from satisfaction surveys and social media.

RepairCenter Reputation Manager features a text analytics engine and customer sentiment dashboard to provide actionable data from open-ended survey questions and social media chatter. In addition, the software includes the RepairCenter Web Status tool, which allows shops to communicate the status of a repair to customers via an online web portal, email or text message.

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