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Advanced Innovative Technology/TrakMotive: LATAM Inside Sales Support/ Customer Service Rep

Scope of the Position & Job Description:

We are seeking a Bilingual Experienced Inside Sales support / Customer Service specialist with knowledge of Export procedures to support our LATAM team. You will provide support to the Sales Director and respond to customer and prospect queries.

Our ideal candidate needs to be an experienced professional with knowledge of inside sales and customer service best practices. The candidate needs to have the ability to interpret sales metrics as well as be goal-oriented. We expect this person to perform well in a team environment and have exceptional people communication and interaction skills.

Candidate is expected to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Key Responsibilities and Essential Functions:

  • Respond to customer queries and provide customers with formal quotes while coordinating with Factory and Distribution Centers
  • Receive and process customers’ orders with great efficiency and accuracy
  • Input orders into our ERP system and relevant info into our CRM system
  • Provide troubleshooting assistance for customer orders, account statuses, and relevant problems
  • Keep records of customer interactions, process customer accounts, and file documents
  • Schedule or assist with freight and shipping
  • Investigate and resolve discrepancies as needed
  • Follow communication procedures, guidelines and policies
  • Identify and assess customers’ needs to achieve satisfaction
  • Take the extra mile to engage customers
  • Provide data and guides to help the sales team
  • Develop and monitor performance indicators
  • Manage sales tracking tools and report on important information
  • Keep record of sales trends
  • Liaise with Sales teams to develop specific sales strategies
  • Stay up-to-date with new product launches and ensure Export pricing has been developed and loaded
  • Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
  • Suggest sales process improvements
  • Respectfully and diligently take on any other job duties that may be assigned as our business grows and evolves
  • The Company reserves the right to add or change duties at any time.

Requirements:

  • 5 years of experience in the automotive aftermarket preferred
  • Proven work experience as an Export Inside Sales or Customer Service support specialist
  • Hands on experience with ERP and CRM systems – NETSUITE experience is a plus
  • Proficiency with MS Office Suite, particularly MS Excel 
  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills – Fully fluent in English and Spanish, Oral and Written
  • Analytical and multitasking skills
  • Exceptional, fast, and accurate data entry skills
  • Ability to provide exceptional internal and external customer service
  • Proficient and highly organized
  • Self-starter with strong self-initiative
  • BS degree in Marketing, Business, or Associate’s degree in relevant field a plus
  • Occasional travel required for training and liaison with distribution centers
  • Position is based Miami Lakes, FL

Please send resumes to: latamcs@trakmotive.com

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