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Pep Boys Expands Fleet Services

Pep Boys plans to expand its fleet services with a number of new initiatives. Pep Boys Fleet, launched this month by the Icahn Automotive Group, includes fleet-specific vans for on-location maintenance and repair, a specialized online invoicing and payment system, a towing program, and a trackable fleet services credit card.

Pep Boys Fleet customers receive a single point of contact who gets to know them and their businesses, according to the company. The team representatives develop customized service programs and pricing plans and help manage customers’ fleet business.

The new program is intended to improve Pep Boys’ work with large, national fleet operations, and better position the company to take advantage of small fleets emerging from the growth of transportation network companies and last-mile delivery services.

Pep Boys Fleet service — including preventative maintenance, such as tires, brakes, batteries and suspension — is done through the Pep Boys national network, which consists of more than 9,000 service bays in over 1,000 company-owned locations.

The Pep Boys Mobile Crew, which launched in 2018 with trailers, will expand to include smaller-format fleet vans staffed by trained technicians to complete common fleet maintenance and repair needs on-location.

Pep Boys Fleet also is an official tire, brake and preventive maintenance supplier of Amazon’s Delivery Service Partners (DSP), which provides negotiated pricing for Amazon DSP maintenance — along with a pro rewards program and fleet credit — which owners can use to cover unforeseen expenses.

Later this year, Pep Boys plans to launch a management technology solution to help small- and mid-size businesses better manage their fleet maintenance.

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