Pilot Flying J is launching a new virtual maintenance system called Fleet Center that’s part of the company’s Truck Care service platform. Available this month, the portal provides fleets with real-time visibility and flexibility to manage their equipment. Features include …
• The ability to schedule services, generate and authorize work orders, and receive repair estimates.
• Real-time status updates for en route, onsite and roll times.
• The ability to “live chat” with Truck Care representatives for customer service.
• Full access to service history and transaction details.
The aim is to reduce downtime, increase speed of service, and improve account management for fleets and professional drivers.
Rolled out in 2017, Pilot Flying J’s Truck Care program now includes 24 service centers and over 135 roadside assistance vehicles across 36 states.