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Survey Measures Drivers’ Vehicle Repair Anxieties

A RepairPal/Harris Interactive poll of more than 1,900 vehicle owners and lessees shows major distrust of repair shops and high anxiety around repairs. The national online survey found that 38 percent of consumers worry that they cannot trust the mechanic, while 66 percent who have taken their vehicle for repair think they have been ripped off by an auto repair shop. In addition, 43 percent of drivers indicated that “being taken advantage of” makes them anxious about taking their vehicles to repair shops.

Additionally, 66 percent of drivers surveyed said the think auto repair shops charge women more than men for services preformed, while 77 percent think shops perform unnecessary repairs more for women than for men.

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