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Service Executive Issue #3-14 (Full)

ACDelco Launches Regional Service Chain Program

ACDelco is introducing a regional service chain (RSC) program, designed to balance the benefits of being part of a large network while preserving the local relationships many customers want. The RSC program provides chains with the following benefits:
• Service and business training for owners and employees;
• Access to ACDelco’s portfolio of 90,000 parts across 38 lines;
• Quarterly sales performance incentives;
• Professionally designed point-of-sale material;
• GM diagnostic hotline;
• E-business and catalog technology
• Discounts on GM service information, tools and equipment, as well as GM vehicles; and
• No enrollment fee.

“By taking advantage of ACDelco’s parts and expertise, smaller chains can provide the elements of a great customer experience that will build their trust and keep them coming back,” said Carolyn Cook, ACDelco general director. “It also gives us an opportunity to introduce our high-quality GM OE, Professional and Advantage parts to a new segment of consumers whose needs and budgets vary.”

Regional service chains that want to join the RSC program must fulfill these basic requirements:
• Be sponsored by an ACDelco Dedicated Distribution Group (DDG) business that does not have a financial interest in the RSC enrollee;
• Operate at least five stores and a corporate headquarters; and
• Maintain a $1,000 monthly average in ACDelco parts purchases for all locations enrolled in the program.


Bosch Developing New Diesel Service Network

Robert Bosch LLC is developing an independent repair network in North America of shops equipped to diagnose and service diesel vehicles. Like the Bosch Car Service Program, the Diesel Vehicle Diagnostics program will help consumers find independent repair shops offering leading diagnostics and service for all passenger cars, light-duty trucks and SUVs running on diesel fuel.

“Near-zero emissions, enhanced performance and better fuel economy of a diesel engine are driving the growing acceptance and popularity of diesel vehicles among consumers. In fact, research indicates that the first-time buyer is even willing to pay a small premium for it,” said Mark Polke, director of service workshops concept and technical support services at Bosch. “However, diesel technology on automobiles is markedly different from cars running on gasoline engines. Considering that the number of consumers considering the purchase of diesel-fueled vehicles has grown from 12 percent to 30 percent in the last few years, it is the perfect time for Bosch to offer a diesel servicing program, based on our extensive knowledge and experience with diesel vehicle technology.”

The Diesel Vehicle Diagnostics program is an upgrade from Bosch’s current diesel drive-in repair program (Diesel Service Center). To qualify for the new program, a shop must have:
• Technical expertise in the area of diesel vehicle repair;
• Technicians certified in diesel service;
• Acompany focus on continued training;
• Above-average customer service skills;
• A clean, professional and organized facility; and
• A commitment to use Bosch parts and equipment.

For additional information on Bosch diesel products, visit




Driven Brands Buys Merlin 200,000 Miles

Driven Brands has acquired St. Charles, IL-based Merlin 200,000 Mile, an auto care franchise business that operates primarily in the suburbs of Chicago, adding 49 locations across four states to the Driven Brands portfolio. Financial terms of the deal have not been disclosed.

Charlotte, NC-based Driven Brands is the parent company to a number of separate auto care businesses, including Meineke Car Care Centers; Econo Lube & Tune, a franchised chain of auto repair and quick lube shops; MAACO collision repair and auto painting shops; and a franchised network of mobile services consisting of AutoQual, Aero-Colours and Drive N Style, specializing in  interior reconditioning and maintenance, paint refinishing, and restyling services for car dealerships.

Danny Rivera, chief information officer of Driven Brands, now serves as the president of Merlin. “Adding Merlin to the Driven portfolio gives us breadth in the Chicago market with a great brand that has unique brand positioning and excellent unit economics,” Rivera said. “I am looking forward to working with our franchisees to capitalize on the great brand positioning and product platforms that Merlin has built its reputation on.”


Meineke Acquires 12 Shops In Ontario

Meineke Canada, part of the Driven Brands group of automotive companies, has purchased 12 CAA Car Care Centres formerly owned and operated by CAA South Central Ontario (CAA SCO). CAA South Central Ontario is a not-for-profit auto club, offering roadside services, as well as travel and insurance programs.

The acquisition expands Meineke’s presence in Canada, giving the chain a total of 50 locations nationwide.

Three of the acquired locations will be owned and operated by Meineke franchisee and retired Canadian professional hockey player Wendel Clark, who opened his first Meineke shop in 2013. Two separate Meineke franchisees will purchase the remaining nine locations.

Over the next few months, Meineke will work to integrate the CAA SCO and existing Meineke locations in Ontario. Meineke has been providing automotive services in Canada since 1981.


Sears Hires Automotive Business Leader

Sears Holdings (Hoffman Estates, IL) has hired Norman Miller as a senior vice president and president – automotive, where he is responsible for the oversight and leadership of the company’s automotive business, including Sears Auto Centers.

This comes a little more than three months after it become known that the company is evaluating separating the Sears Auto Centers business.

Miller most recently was president and chief operating officer of Dollar Financial Corp. Prior to that, he was group president – sports and entertainment at Aramark, where he worked for a decade. He was named to that role after serving as the president of the company’s correctional services unit from 2002-‘03. Miller’s career also includes nine years with Nestle, Kraft General Foods and PepsiCo, serving in management positions in sales, marketing and operations.

“Norman is a proven executive whose operations, management and sales experience make him an ideal fit to lead the transformation of Sears Auto Centers,” said Eddie Lampert, Sears chairman and CEO. “His deep expertise in driving the development and execution of growth and sales strategy for large, complex organizations makes him a strong addition to our team.”


Monro Extending Executive VP’s Contract

On Feb. 11, Monro Muffler Brake entered into a new employment agreement with Joseph Tomarchio Jr., extending his employment as executive vice president of store operations through June 2017. The agreement becomes effective April 1. Tomarchio will continue to lead the company’s growing tire purchasing programs and related vendor relationships, as well as assist on sourcing acquisitions and provide input on advertising and marketing.

Also effective in April, divisional vice presidents Christopher Hoornbeck and Craig Hoyle — who have had direct responsibility for all of Monro’s retail locations and have 40 and 15 years with the company, respectively — will report directly to John Van Heel, Monro’s president and CEO.




Uni-Select Launching Telematics Program

Boucherville, QC-based Uni-Select Inc. is introducing a telematics program from Delphi Automotive for all 5,000 repair shops within its network in the United States and Canada. Delphi’s SmartLink is a wireless communication tool that delivers many of the same connected features offered by OEMs, plus all-makes coverage, giving vehicle owners an option to connect their vehicle regardless of the make or model.

A plug-and-play device, SmartLink is installed into the diagnostic connector located under a vehicle’s dashboard. This two-way communication — coupled with a data-management tool designed for Uni-Select and accessible on any desktop, tablet or smart phone device — provides users and installers with a variety of services, including reminders and customized alerts, as well as educational tips about preventive maintenance.

At its core is connectivity to a preferred professional service center.

SmartLink will count the DIFM customer and fleet owners as participants and include OE maintenance schedule notifications, service history, check engine light notifications, stolen vehicle locator and battery life monitoring services. SmartLink also provides reminders for maintenance intervals and makes follow-up with customers and appointment scheduling easier.

“We are proud to offer our professional service centers, fleets and independent auto parts stores a premium-quality telematics solution to connect the vehicles, the drivers and the repair shops,” said Richard Roy, president and CEO of Uni-Select. “We are dedicated to provide repair shops with the best business programs to help them manage and grow their business, and this innovative solution program illustrates this commitment.”


Brake Pad Replacement No. 1 Auto Repair Job In 2013, According To AutoMD

Carson, CA-based has released its list of the Top 10 Auto Repair Jobs for 2013. Standard wear and tear jobs dominated, with brake pad replacement coming in at No. 1. (Its list of the top auto repair jobs came from consumers researching and requesting repair estimates with AutoMD Insta-Quotes). Rounding out the list are:
• No. 2: Alternator Replacement;
• No. 3: Water Pump Replacement;
• No. 4: Timing Belt Replacement;
• No. 5: Spark Plugs Replacement;
• No. 6: Fuel Pump Replacement;
• No. 7: Brake Rotor Replacement;
• No. 8: Radiator Replacement;
• No. 9: Engine Mount Replacement; and
• No. 10: Catalytic Converter Replacement.

AutoMD also looked at the average age of the Top 10 most repaired vehicles, which came in at 11 years.

“This Top 10 list is continuing evidence that consumers are holding and repairing their vehicles, and that the vehicles they are driving are lasting and serving their owners well,” said Brian Hafer, vice president of marketing at AutoMD. “We believe that this list is a further testament of the durability of the vehicles on the road today, and that the savvy consumers measured in this list are going online to research and request repair estimates, keeping repair shops and service centers busy as they maintain their vehicles for the long term.”


Industry Fares Well In Annual Franchise Ranking

A number of auto care industry companies landed in the Top 100 positions in the latest Entrepreneur magazine Franchise 500 List. They are:
• Snap-on at No. 24
• Midas at No. 25
• Matco Tools at No. 29
• Jiffy Lube at No. 30
• Meineke Car Care Centers at No. 52
• Valvoline Instant Oil Change at No. 60
• Mac Tools at No. 78.


Snap-on Reports 4.6% Organic Sales Growth

Kenosha, WI-based Snap-on Inc. ended 2013 with an encouraging fourth quarter. Net income rose 11.8 percent to $96.90 million, as net sales increased 5.9 percent to $797.50 million. Excluding $15.20 million in sales from the May 2013 acquisition of Challenger Lifts and $5.30 million in unfavorable foreign currency translation, organic sales increased 4.6 percent.

Growth in the company’s European-based hand tools business, which was up in the high single-digit range, was the biggest highlight for Snap-on in the quarter.

Snap-on Tools Group segment sales increased 9.2 percent to $351.10 million, reflecting sales gains across both the U.S. and international franchise operations. Excluding $2.90 million in unfavorable foreign currency translation, organic sales increased 10.2 percent.

Segment operating earnings increased 11.8 percent to $51 million, with operating margin rising 30 basis points to 14.5 percent

Repair Systems & Information (RS&I) segment sales rose 9.5 percent to $264.60 million in the quarter. Excluding $15.20 million in sales from Challenger and $700,000 in favorable foreign currency translation, organic sales were up 2.9 percent.

The year-over-year organic sales increase primarily reflects a mid-single-digit gain from the sale of diagnostic and information products, as well as a mid-single-digit increase in sales of undercar equipment. These gains were partially offset by slightly lower sales to OEM dealerships. It’s worth noting that this segment experienced a wind down of a large OEM essential diagnostic distribution, rather than a change in the overall macros.

Segment operating earnings increased 9.7 percent to $60.80 million, with operating margin rising 10 basis points to 23 percent.

Nick Pinchuk, chairman and CEO, told analysts on a Feb. 6 conference call that it was an encouraging quarter to end the year. He said significant progress was achieved throughout 2013 in the face of meaningful headwinds, pointing out that reduced military spending was a substantial factor in the fourth quarter, and other quarters were impacted, to varying degrees, by the military decline, as well as by weakness in Europe.

Nonetheless, Pinchuk said management is reassured by the advancements being made along each of Snap-on’s runways for growth. “Critical industries like aviation, national resources and heavy fleets posted good gains, and we’re gaining further traction,” Pinchuk said on the call. “Our new undercar plant in China came to life, providing a broader range of new products for service facilities, both in OEM dealerships, as well as the developing independent repair industry in that region. And, outside of Asia, we are building our presence in other emerging markets, such as Brazil, where, this year, we launched our first handheld diagnostic unit for automotive technicians.

“The Tools Group continues to gain position, with expanding sales and favorable franchisee metrics speaking to the improvement. RS&I made progress, serving shop owners and managers with new handhelds and enhanced repair information, increasing heavy-duty capabilities, and with an expanded undercar equipment portfolio that now includes Challenger Lifts.”            — Marc Vincent




Speedemissions To Add Vehicle Registration Services

Atlanta-based Speedemissions Inc. — operator of 43 vehicle emissions testing and safety inspection locations in Atlanta, Houston, St. Louis and Salt Lake City — has established a joint venture called Retail Vehicle Registration LLC (RVR). Once the program is established, Speedemission customers will be able to renew a car’s registration while having their emissions tested or inspection completed, avoiding having to stand in line at the local department of motor vehicles. Consumers will pay a fee to RVR for this service.

RVR was formed as a result of a joint venture agreement between Speedemissions and Harlen Hagdel, CEO of Wisconsin License Centers. Under Hagdel’s leadership, Wisconsin became one of the first states to offer car owners the ability to register their vehicles in other retail locations.

“Set-up for the services should take about three to six months, with beta testing to begin immediately thereafter,” said Rich Parlontieri, president and CEO of Speedemissions. “We’ll do testing in various locations to ensure complete viability of the program before the official launch. We are eager to introduce this program, as it benefits all parties involved, and see this as another value-added offering for our customers, as well as a step toward increasing revenue and income.”


ATD Buying Terry’s Tire Town For $365 Million

Huntersville, NC-based American Tire Distributors (ATD) has executed an agreement to acquire all of the outstanding capital stock of Alliance, OH-based Terry’s Tire Town Holdings for $365 million, subject to adjustment. Consummation of this transaction, which is subject to customary closing conditions, is expected to occur in late March or early April.

The purchase is expected to be funded by a combination of the issuance of additional debt and other resources available to ATD, including an existing credit agreement.

Founded in 1972 with a single retail store in Ohio, Terry’s later moved into the wholesale distribution segment of the business in 1984. Over the years — and facilitated by a 2010 recapitalization led by an investor group organized by Talisman Capital Partners — Terry’s expanded into the Mid-Atlantic, metro New York, New Jersey and New England via greenfield openings and the acquisitions of Summit Tire and Englewood Tire Wholesale in 2011. Terry’s exited the retail business completely by selling all seven of its retail stores in October 2011.

Terry’s Tire Town currently operates 10 distribution centers, as well as a commercial tire operation.

Although ATD is a leading replacement tire and wheel distributor, the company only recently opened in the New Jersey, Long Island and New England markets. This was done via greenfield openings over the past two years. By combining with Terry’s Tire Town, ATD will enhance its ability to service tire and auto service retailers in these markets.

ATD is one of the largest independent suppliers of tires to the North American replacement tire market. It operates 152 distribution centers, including 28 distribution centers in Canada, serving roughly 72,000 customers across the United States and Canada.


Kal Tire Skilled Trades Program Sees Second Year

Kal Tire and the Boys & Girls Clubs of Canada have launched the second year of Skilled4Success, a national program designed to help young people explore, discover and develop career possibilities in the skilled trades.

Kal Tire piloted the Skilled4Success program with youth participating from 15 Boys & Girls Clubs across Canada last year. There was such a positive response that it has become an ongoing national program of Boys & Girls Clubs of Canada.

The program offers job skills training, career planning advice and information about apprenticeship programs. Teens are provided job-shadow opportunities with skilled professionals at Kal Tire stores or other work environments. The program also teaches job search strategies, resume writing and general skills that can be applied to a range of careers.


Kukui Partners With Virtual Service Advisor

Kukui Corp., a developer of marketing software for the auto repair industry, is teaming with Virtual Service Advisor, a new customer communications program. The program, which can be integrated with Kukui’s marketing platform, features custom-made, pre-appointment interview forms that are sent to customers in advance, allowing them to offer additional information about their service needs without feeling rushed at a service counter. The idea is that having this information will help shops process tickets faster and sell more service.

With this partnership, Kukui customers are able to sign up for the Virtual Service Advisor at a 30-percent discount. The price includes custom forms, headers and full analytic integration into the Kukui portal. Kukui is offering to waive design fees for Virtual Service Advisor clients that want to subscribe to the Kukui platform.

Kukui provides data on how much business a shop owner’s marketing channels are generating. The company’s product suite also includes smart web pages optimized to boost sales conversion rates, a content management system that is integrated with a shop’s point-of-sale system, and customer retention tools, including email service reminders.


Solera Reports Initial Impact From SRS Acquisition

Solera Holdings reports the revenue from its new service, maintenance and repair facilities customers — basically, the Service Repair Solutions (SRS) business it acquired in late 2013 — came in at $14.80 million for the three months ended Dec. 31, 2013. SRS is the parent company to Identifix, iATN, MPI and Auto Point.


AutoServe1 Gets AAA Preferred Vendor Status

AutoServe1 — a provider of professional auto service inspection, advertising and selling tools — has received “preferred supplier” status with AAA. AutoServe1 technology allows AAA Service Providers to use tablets to conduct a digital inspection of a vehicle and then send the findings, photos, educational animations, and service recommendations directly to customers.




Gates Debuts New Online Training Program

Gates Corp. is launching a series of free online video training sessions designed to provide installation and parts professionals with information on fuel, accessory belt drive, cooling and timing systems. These “Acceleration Sessions” will run throughout the year, with products rotated quarterly. Click here for more information.


Myers’ Distribution Sales Fell 1.8% In Q4

Akron, OH-based Myers Industries’ net income fell from $8.52 million a year ago to $3.32 million in the fourth quarter of 2013 as sales decreased 1.3 percent to $211.29 million. Its distribution business (a.k.a. Myers Tire Supply) saw its income before taxes fall 6.3 percent to $3.46 million as sales decreased 1.8 percent to $43.86 million. Management attributed the distribution segment sales decline to softer demand from international customers during, which more than offset increases from new product sales in the United States.

Looking ahead, management anticipates that distribution segment sales will be relatively flat in the first quarter, largely because of poor weather conditions at the start of the year. However, future quarters could benefit from the resulting pent-up demand.


Universal Lubricants Expands Distribution In Texas

Wichita, KS-based Universal Lubricants has opened a 3,000-square-foot distribution and service center within the company’s existing industrial services facility in Robstown, TX. The facility will serve new and existing customers in southern Texas. The center will distribute and provide technical support for the company’s branded and proprietary lubricants, including the Dyna-Plex 21C, Universal and Eco Ultra lines of engine oil, greases and transmission fluids.

The Robstown expansion comes nearly a year after Universal Lubricants opened a new, 52,000-square-foot warehouse and distribution center in Dallas.


ATMC Surveying On Training Delivery

The Automotive Training Managers Council (ATMC), in conjunction with ASE, is conducting an annual survey to establish training benchmarks within the automotive and heavy-vehicle service and repair industry. The process involves parallel surveys sent to training providers and to training consumers. The survey is designed to establish a series of metrics to help the industry recognize trends, provide a comparison standard and align the offerings of training providers with the needs of training consumers.

The survey focuses on training delivery methods. The results will be presented at the ATMC Conference April 7-9 and posted on the ATMC website following the event.


Northwood Auto Show Set For Oct. 10-12

Northwood University’s 51st Annual International Auto Show will be held Oct. 10-12. The event — billed as North America’s largest student-run outdoor new car auto show — is held on the Michigan campus of Northwood University in Midland. The theme for this year’s show is “Take the Wheel,” which focuses on connecting consumers to their vehicles.


ETI Launches Collision Repair Market Survey

The Equipment & Tool Institute (ETI) has launched a market research survey on a variety of collision repair topics. In particular, ETI is surveying collision repair facilities to find out more about their familiarity with, and use of, different types of collision repair equipment. ETI will use this research to help equipment manufacturers provide shops with better products.

The findings of ETI’s collision repair market research will be made available at ToolTech 2014, which is being held April 28 to May 1 in Sonoma, CA.


1-800-Radiator, Continental Auto Parts Join CCC True Parts Network

CCC Information Services has announced that 1-800-Radiator & A/C and Continental Auto Parts have joined the CCC True Parts Network. By joining, 1-800-Radiator and Continental will integrate their parts inventories with CCC One technology, offering electronic parts quoting, procurement and invoicing to repairers using CCC One Repair Workflow.

1-800-Radiator is a specialty auto parts supplier with more than 200 locations across North America. The organization offers a complete line of components for engine cooling, HVAC and fuel delivery systems, as well as such external components as door mirrors and headlamps.

With locations in Newark, NJ; metro Philadelphia; central Pennsylvania; Upstate New York, and Brooklyn, NY, Continental offers a full line of auto body parts, including lamps, sheet metal, mirrors, cooling products, new and reconditioned OEM bumper covers, and remanufactured alloy wheels.


Nissan Canada Taps OEConnection For Collision Parts Procurement Technology

Nissan Canada has selected OEConnection’s collision parts ordering and fulfillment technology, CollisionLink, for its network of dealerships. Nissan Canada’s Market Shield program will integrate through CollisionLink, giving dealerships the opportunity to compete more aggressively with aftermarket suppliers, while providing body shops with incentives to use more Genuine Nissan Parts.

Implementation of CollisionLink throughout the Nissan Canada dealer network will begin this month.

Nissan Canada is the fifth automaker in Canada, along with nine automakers in the United States, to use OEConnection’s Parts Marketing Administration technology platform for the management of a nationwide OEM parts program.




U.S. Dealership Network Size Virtually Unchanged

Urban Science’s 2013 Automotive Franchise Activity Report shows a slight decrease in the number of U.S. dealerships and expects that the network will remain stable for a fourth straight year. As of Jan. 1, 2014, there were 17,838 dealerships (rooftops) — a 0.1 percent decrease from a year ago.

The data shows that more than 96 percent of local markets had virtually no net change over 2013. However, the most significant dealership increases occurred in California, with 34 new dealerships, and Texas, with 15 new dealerships. These two states also had the greatest increases in 2012.

As of Jan. 1, 2014, there was a total of 31,440 franchises (brands a dealership sells) — a 0.5 percent decrease from a year ago. This slight decrease can be attributed largely to the closure of 220 Suzuki franchises.

“When it comes to the number of dealerships and franchises, there’s no question we’re in the midst of a very comfortable balance with sales,” said John Frith, vice president of Urban Science. “We see no indication that any dramatic changes are to be expected in the near future.”

Urban Science is a global retail consulting firm.


Canadian Tire Vet Becoming Regional AAA President

Canadian Tire Corp. veteran Tim Condon is the incoming president and CEO of AAA Northern California, Nevada & Utah, the third largest AAA affiliate with more than 4.1 million members. His appointment is effective March 10. Most recently, Condon served as CEO of the British Columbia Automobile Association in Canada. At Canadian Tire, he served in a variety of roles, including chief strategy officer, for 18 years.


Carstar Expands Operations, Tech Teams

Carstar Auto Body Repair Experts is expanding its corporate team, naming three new members to its operations team and one to its technology implementation team.
Joyce Schuenke joins as a field support specialist, implementing the Carstar Solution technology platform. She previously served in this capacity on a contract basis.
Steve Hahn joins as an area director of operations, providing operational service and support to Carstar store owners in Kansas, Missouri and Nebraska.
Michael Calens joins as the area director of operations for California, Arizona, New Mexico and Texas.
Tya Smith joins in the newly created position of operations coordinator, responsible for supporting the delivery, planning and reporting needs of the Edge Performance program. She also supports Carstar’s contract renewal efforts, supports the legal department and oversees the business group administration.


News Briefs 2/26/14

• The Ford Motor Co. has opened its 700th U.S. Quick Lane Tire & Auto Center location.

AMI Tools & Equipment has joined the Automotive Distribution Network as an Auto Pride member. AMI is a buying and marketing group made up of more than 80 wholesalers of tires, equipment and supplies.

• The Automotive Lift Institute has certified its 100th lift inspector through its Lift Inspector Certification Program. ALI says more than 650 additional candidates, representing 417 companies across the United States and Canada, are enrolled in the program and working toward certification.

Schrader International will expand its online training presence in 2014 with the introduction of a year-long webcast series covering all facets of TPMS service and repair.

Snap-on now offers free MODIS Ultra Training Solutions modules on its website at

Electude USA has become Continuing Automotive Service Education (CASE) accredited by the Automotive Training Managers Council (ATMC). Electude is the only automotive e-learning curriculum publisher to be CASE-certified for instructor-led training.

Federated Car Care will be the presenting sponsor of three ARCA races in 2014.

• The late Tony Martino, founder, former chairman and CEO of MAACO, has been inducted into the International Franchise Association Hall of Fame.

• Ketchum, ID-based Decked, a manufacturer of full-sized pickup truck bed storage systems, has launched its initial dealer network, featuring 68 locations. Click here to view the list.

• Heavy-duty vehicle lift company Stertil-Koni says it has boosted its manufacturing capacity and implemented enhancements to its overall production processes to speed up delivery times.

• The Advanstar Automotive Group will honor the accomplishments of military veterans who work in the automotive service repair and collision industry with special editions of its May 2014 magazines: Aftermarket Business World, Automotive Body Repair Network and Motor Age. “Salute The Troops” will feature stories about military veterans and programs.


Event & Trade Show Briefs 2/26/14

Dale Hobbs of Delphi will conduct a seminar on evaporative monitor failures at the Auto Tech Expo, which will be held April 3-5 at the Hyatt Regency O’Hare in Rosemont, IL.

• The Alliance of Automotive Service Providers of Minnesota (AASP-MN) will hold its annual meeting and convention April 10-11 at the Holiday Inn St. Paul East. Click here for more information.

Mitchell 1 will hold this year’s first Shop Management Workshop May 1-3 at the Resorts Casino Hotel in Atlantic City, NJ. The training is designed for those who want to learn more advanced capabilities, better methods, shortcuts and new features for their shop management software. Click here for more information.

ASA Automotive Systems will hold its 2014 InfoExpo — the national users conference for its software customers — July 27-30 at the Hyatt Regency Austin (Texas). It will be a part of the Friedman User Group Conference. ASA and Friedman are both owned by Constellation Software Inc.

• Chrysler and Mopar, Ford, General Motors and ACDelco, Honda, and Nissan have committed to NACE/CARS 2014, each with larger exhibits than in recent years. NACE/CARS will be held July 28 to Aug. 2 in Detroit.

• The Canadian Collision Industry Forum (CCIF) will host a special summer event July 31 during NACE/CARS 2014 in Detroit. The meeting will feature expert speakers and panel discussions followed by a cocktail reception.

• Online registration is now available for the 2014 International Tire Exhibition & Conference – Tire Dealers/Auto Service, which will be held Aug. 20-24 at the Caribe Royale Hotel & Convention Center in Orlando, FL. Click here for more information.


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Multi Parts Supply: Export Sales Manager

Alltech Automotive: Seeking Sales Representative