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Service Executive Issue #8-19 (Full)

Quick Hits …
(A few short items to get us started this week)

• A fourth Craftsman Auto Care shop has opened. The facility is in Merrifield, VA. It’s owned by Matt Curry, who founded The Hybrid Shop franchise.

KYB Americas Corp. has introduced the KYB Training Hub, which is made up of short, individual modules with technical and sales training for parts professionals and service pros. The interactive, self-paced training platform is designed to supplement KYB’s in-person training.

• The Car Care Council this month issued an advisory reminding consumers that, if their vehicle’s windshield has a small chip or crack, the problem needs to be fixed now rather than ignored. Click here to view the press release.

NASTF has added Sheri Hamilton, executive director of the Midwest Auto Care Alliance, to its education team. Hamilton coordinates the Vision Hi-Tech Training & Expo in Kansas City. NASTF’s education team is responsible for the task force’s “Road to Great Technicians” initiative.


Monro Plans To Consolidate Its Nine Retail Banners Into Five Regional ‘Power Brands’

Monro Inc. (Rochester, NY) recently marked the one-year anniversary of management’s “Monro Forward” strategy. President and CEO Brett Ponton told analysts on the company’s May 21 quarterly report conference call that the execution of this strategy was instrumental in driving momentum and creating a scalable platform for future growth.

“Our efforts to enhance customer satisfaction have led to a dramatic improvement in our online reputation, as evidenced by our average 4.8-star rating during the [fiscal fourth quarter ended March 30, 2019] — the highest quarterly star rating received to date, which brings our all-time average star rating to 4.5 stars, as compared to 3.6 stars before we started the rollout of our customer survey and online review program,” Ponton pointed outed.

He added that a clear and consistent selling approach — coupled with stronger merchandising strategy across good/better/best product options — drove higher in-store conversion in the quarter.

“We also established clear brand standards to align and modernize the appearance of our stores, while driving further consistency across our locations that currently includes a wide range of stores and formats,” Ponton said on the call. “As many of you know, we’ve acquired several regional brands over the years.”

BRAND CONSOLIDATION … As part of management’s broader store refresh initiative, the company plans to consolidate its existing nine retail banners into five regional “power brands.” This also will include converting service locations to tire shops when demographics favor that format.

“Our service stores generate approximately $600,000 in annualized sales, while our tire stores generate approximately $1.20 million in sales. Additionally, tires make up a significant portion of the automotive aftermarket,” Ponton pointed out. “By optimizing brand awareness and banner concentration in targeted markets, we can increase our sales and relevancy in the marketplace without sacrificing service revenue.

“Last year, we piloted this rebranding strategy at a district in the Mid-Atlantic, shifting a few select stores to a tire-oriented brand. We are pleased to report that these pilot stores are showing a meaningful improvement in both conversion and traffic. Importantly, the results of this pilot program were in line with the forecast of our analytics model, which gives us confidence in the execution of our brand consolidation strategy going forward.”

The overarching goal is to increase brand awareness in regional markets, to align store banners with market demand and to optimize growth, specifically where opportunities exist for higher tire sales.

STORE REFRESH … Ponton noted that management is encouraged by the early results of its store refresh initiative and the opportunities that lie ahead. “Following the successful refresh of 31 pilot stores in Rochester, NY during the third quarter, we’re very pleased to see that the implementation of our Monro playbook and the completion of our stores’ reimaging has led to a sequential improvement in traffic and comparable-store sales trends at these stores from the third quarter to the fourth quarter of fiscal 2019,” he told analysts on the call. Additionally, we have experienced meaningful improvement across every customer experience metric at these stores.”

He said Monro has begun to scale this initiative, starting with the refresh of roughly 50 stores in its southern markets in the first quarter of fiscal 2020. “We plan on rolling out our brand operational standards across our store base and modernizing our store portfolio over the next three to five years,” Ponton stated.

He added that the company will prioritize newly acquired stores, noting that the implementation of standardized in-store operating procedures and brand standards benefits the integration process and drives higher returns.

GROWTH … Ponton told analysts that acquisitions remain a core pillar of Monro’s growth strategy. “We have made significant strides in diversifying and strengthening our store footprint with the completion of our previously announced acquisition of 40 Certified Tire & Service Center stores and one distribution center in California,” he said. “This acquisition expands our geographic footprint to the West Coast and provides us with a strong platform for further expansion into a dynamic and attractive region.

“We have expanded our team, including hiring a West Coast head of operations, and established a proper corporate infrastructure to support our California operations, demonstrating our commitment to securing a solid foundation for growth in this region.”

Ponton added that these actions position Monro to capitalize on future opportunities in this market. “In addition, as part of our larger brand consolidation effort, … we will be rebranding these stores under the Tire Choice Auto Service Centers banner,” he said.

Monro also has completed the previously announced acquisition of 12 shops in Louisiana — a move that occurred early in the first quarter of fiscal 2020 — expanding the company’s footprint in another new state and building out its geographical presence in the South.

“Our M&A pipeline remains robust with over 10 [non-disclosure agreements (NDAs)] signed with opportunities ranging from five to 40 stores,” Ponton said.

He also noted that the company has extended its revolving credit facility “to continue to take advantage of further consolidation opportunities” and that the continued execution of management’s “Monro Forward” initiatives to standardize in-store operating procedures and brands position the company “to more effectively and efficiently integrate these and other acquisitions.”

OMNICHANNEL … Monro has doubled the scope of its collaboration with Amazon to provide tire installation services to Amazon customers at over 800 shops across 21 states.

“We’ve been very pleased with the smooth rollout of this program since it started in July of last year, and very encouraged by the positive customer feedback and average 4.6-star rating across the locations where this program has been rolled out,” Ponton said. “These services are now available to customers across approximately two-thirds of our store footprint, and we are on track to expand this program to all Monro retail locations across 30 states.”

Following the modernization of the company’s retail and corporate websites in fiscal 2019, management expects Monro to complete the final phase of its omnichannel build-out in the second half of fiscal 2020. Once fully rolled out, customers will be able to view and purchase tires online, as well as schedule an appointment for in-store installation.

The company also plans to implement a cloud-based, data-driven store staffing and scheduling system in an attempt to drive staffing efficiency by more accurately rebalancing the level of technical skills in each shop, so locations are staffed with techs who have the appropriate skill level for the services required. This will be supported by a mobile app allowing employees to pick up shifts and giving them flexibility to increase their hours and earnings.          — Marc Vincent



Monro Reports 8% Rise In Brake Comps

For the fiscal fourth quarter ended March 30, 2019, Monro Inc. reported $287.20 million in net sales — an increase of $1.63 million, or 0.6%, over the same period a year ago. The growth came from $17.70 million in sales from new shops (including $14 million from recent acquisitions), which was partially offset by a 5.7% same-store sales decrease and an $800,000 decline in sales from closed stores.

Adjusted for less selling days in the current-year quarter, comp-store sales increased 0.5%. (Fiscal 2019 was a 52-week year with 361 selling days, compared to 368 selling days in fiscal 2018, which included an extra week of sales in the fourth quarter). Management attributed the 0.5% adjusted comp-store sales increase to higher average ticket and strength in the brake category — a trend they expect to continue in fiscal 2020 as Monro capitalizes on initiatives rolled out in fiscal 2019.

By category, comp-store sales (adjusted for days) …
• Rose approximately 8% for brakes.
• Increased 1% for alignments.
• Were unchanged for maintenance services.
• Decreased 1% for tires.
• Declined 2% for front end/shocks.

Management attributed the 1% decline in tire comps to lower unit volume, partially offset by higher ticket. “We believe this was partially driven by consumers making trade-offs and prioritizing brakes over tires,” President and CEO Brett Ponton said on the company’s May 21 earnings conference call. Lower-than-expected income tax refunds also were a factor.

Nonetheless, Ponton noted that trends in the company’s tire business improved throughout the quarter. “Our optimized tire sales and pricing strategy continues to bear fruit, and we’re encouraged to see the optimization of our tire assortment … is driving accelerated tire comparable-sales growth in the [fiscal 2020] first quarter to date,” he pointed out.

Regarding brakes, Ponton said that Monro’s optimized good/better/best brake package pricing —combined with higher brake transaction volume — contributed to gross margin expansion in the quarter.

As a whole, the company’s northern markets outperformed its southern markets, according to Ponton; however, northern markets underperformed in January because of mild weather conditions.

“We experienced temporary softness around the December holiday period and in early January,” Ponton said. “We experienced a rebound in comparable-store sales in February and March, despite more difficult year-over-year comparisons.”

Adjusted for days, January comped down 2%, while February rose 3% and March increased 1%.

The company’s gross profit increased 2.1% to $110.08 million in the quarter, while gross margin rose 60 basis points to 38.3%, attributable to initiatives designed to optimize Monro’s product and service offerings and store staffing. Net income slipped 3.8% to $16.82 million.

“As we enter the spring service selling season in the first quarter of fiscal 2020, we are encouraged to see that momentum has continued with comparable-store sales up approximately 2% quarter-to-date despite cold and wet spring weather tempering performance,” Ponton said on the call.

Management expects Monro’s fiscal 2020 sales to come in between $1.29 billion and $1.33 billion — an increase of 8% to 10% compared to fiscal 2019 sales. This assumes a comp-store sales increase between 2% and 4%.


Amazon/Monro Tire-Installation Partnership Grows

From Auto Care Week/The Greensheet …

Monro Inc. has expanded its tire-installation collaboration with Amazon to more than 400 additional retail tire and automotive service shops across nine central and western states. The move more than doubles the number of shops in the program.

Initially launched in the Baltimore area, tire installation is now available at Monro-owned shops in 21 states, which works out to roughly two-thirds of the company’s locations. The program is available to customers who purchase tires from Amazon and select the ship-to-store option.

Monro President and CEO Brett Ponton said the rollout of the Amazon collaboration has been progressing smoothly. “Additionally, we have achieved an average 4.6-star rating at the locations where these services are available, underscoring the progress we’ve made in delivering a consistent best-in-class experience to our customers,” Ponton stated. “Building a true omni-channel presence remains a key initiative of our ‘Monro Forward’ strategy, and we look forward to continuing to expand this collaboration.”



eBay Motors Expands Tire Installation Initiative

eBay Motors has announced a partnership with the vehicle repair and maintenance technology platform CarAdvise to expand its tire installation program. The alliance adds 3,500 shops to eBay’s tire installer network, including national chains like Firestone, Tires Plus, NTB and Tire Kingdom.

The move gives eBay Motors’ shoppers access to more than 10 times the number of current tire listings that offer installation services at checkout, with more to come. Thousands of additional brand-name shops within the CarAdvise network are slated to roll out in the coming months, according to eBay.

“By expanding our tire installation program with CarAdvise, we’re providing a broad selection of tires from top brands, coupled with competitive pricing and local installation, to satisfy the needs of our eBay Motors customers,” said Marie Niewiroski, director of parts and accessories at eBay Motors.


Leeds West Groups Promotes Five Executives

The Greenwood Village, CO-based Leeds West Groups (LWG) — a management platform that acquires, owns and manages national auto repair franchises, with more than 85 shops across 16 states — has announced promotions within its automotive division.

Timothy Moran was promoted to lead the LW National Midas Division. Moran was vice president of the LW Midas Division – East Coast and the LWG Big O Tires Division. He came to LWG in 2017 from Autopart International and Advance Auto Parts. Moran now oversees the entire LW Midas Division portfolio of East Coast, Midwest and Colorado operations, reporting directly to LWG CEO Judd Kyle Shader.

James Gould was promoted to vice president of the LWG Big O Tires Division, reporting directly to Shader. Gould was the director of the LWG Big O Tires Division, reporting to Moran. Gould is now in charge of leading the LWG Big O Division and team. He joined LWG in 2013 after a long career with Midas in San Diego and Chicago.

Matt Lee was promoted from district manager of the LW Midas Division CT to director of LW East Coast Midas, reporting directly to Moran. Lee started with Midas in 2004 at a location in Norwalk, CT prior to LWG’s acquisition of the Midas TBC retail shops in 2013. In his new capacity, Lee has direct responsibility for all LW East Coast Division Midas locations, along with direct responsibility of the CT Midas location along with Brendan LaBarre, including direct oversight of the Midas New Jersey locations.

LaBarre was promoted from store manager of the LW Midas Division’s largest-volume location in Norwalk, CT to added duties of CT district manager. He helps Lee oversee the CT Midas locations, along with his current duties. LaBarre joined LWG in 2014.

Ben Oliver was promoted from district manager of LW Division IL (Chicago) Midas to director of the LW Midwest Midas Division, reporting to Moran. Oliver started with Midas in Denver in 2013 before relocating to Chicago with the promotion to district manager in 2017. Now, he has direct responsibility for all LW Midwest Division Midas locations, along with direct responsibility of the Midas Chicago, IL market.


ATD Realigns Senior Leadership

In an attempt to accelerate its ongoing transformation, American Tire Distributors (ATD) has realigned its senior leadership team.

Owen Schiano has been appointed to the newly created role of chief operating officer. Schiano is tasked with leading ATD’s U.S. field sales team and its supply chain operations across North America. Schiano will continue overseeing ATD’s corporate, strategic, customer service and specialty sales teams, in addition to Tire Pros and supply chain operations.

Keith Calcagno has taken on the newly created role of chief merchant and strategy officer. As such, Calcagno will focus on merchandising and marketing in conjunction with the company’s manufacturer partners. Additionally, he will continue overseeing the development of ATD’s transformation strategy and the project management office, which is focused on driving efficiencies and speed to market for strategic initiatives for ATD customers and suppliers.

Ivy Chin’s role as the chief digital and technology officer has expanded. Chin will now focus on unifying ATD’s technology and digital ecosystems, including the business-to-consumer platform.

Rebecca Sinclair continues in her role as chief people and communications officer.

Bill Williams continues in his role as CFO, overseeing the ongoing financial transformation of ATD, as well as its relationships with the investor and financial community. Williams also leads strategic efforts around advanced analytics.

Gail Sharps Myers continues in her role as general counsel and chief compliance officer.

George McClean continues in his role as president of National Tire Distributors, continuing to lead ATD’s Canadian subsidiary.


TireHub Opens Florida Logistics Center

Atlanta-based TireHub, a national tire distributor cofounded by Bridgestone Americas and The Goodyear Tire & Rubber Co., has opened a new logistics center in Ft. Myers, FL. Though this is the first new market expansion for TireHub, the company has relocated centers in a number of existing cities. TireHub launched in July 2018. It operates 69 logistics centers in the United States.


TBC Opening NTB, Tire Kingdom Shops

Through the first five months of 2019, TBC Corp. (Palm Beach Gardens, FL) has added nine new company-owned retail locations: five NTB shops and four Tire Kingdom centers. An additional 18 shops are scheduled to open this year, which would grow the NTB and Tire Kingdom network to more than 735 locations.



The Group Training Academy Offers Monthly Live-Stream Training Sessions

The Group Training Academy is offering access to monthly broadcasts covering current and emerging topics and trends in the auto care industry. These pre-recorded productions will air at specific dates and times so the audience can participate in live question-and-answer sessions with instructors.

Bob Pattengale’s live-stream broadcast, “Bosch Start/Stop Technology: System Diagnostics,” is scheduled for 2:00 pm (EDT) on June 26. As an incentive to watch the video, The Group Training Academy will award $100 gift cards to two members who view the entire broadcast.

The monthly live-stream broadcasts are free to all members of The Group Training Academy. Members receive access to these 12 featured courses, as well as five basic essentials courses, a basic membership to the Automotive Management Network and one ASE Test Prep class of their choice.

Courses in this bundle are designed for professional technicians and service writers. Each class comes with a post test and certificate of completion. The broadcasts are archived and added to a library for those who may have missed the broadcast.


Advance Auto Parts Expands TechNet Program

Advance Auto Parts has announced new benefits and offerings for TechNet Professional members, including insurance and affinity benefits. The insurance benefit program allows TechNet member shops to access health insurance plans for an individual, family or small business. This includes medical, dental, life, prescription discounts, disability and pet insurance. Business coverage, as well as human resources and payroll services, launched in May.

Regarding warranties, when motorists have service and repair work performed by an authorized TechNet professional service facility, they are now covered by a nationwide limited repair warranty that extends across North America for 24 months or 24,000 miles, whichever comes first. TechNet also has increased the rate paid for local labor reimbursement claims.

A new TechNet digital menu board is available that displays a shop’s services and pricing, as well as educational programming related to car maintenance and care. The digital menu board is customizable, allowing shops to make updates to showcase their offers, and TechNet can provide custom content tailored to a shop’s program preferences.

A new national installer program partnership with gives shop owners the ability to offer their customers access to Tire America’s inventory for a wide range of vehicles. The pact allows customers to select tires for their vehicles online, with Tire America shipping the tires directly to a TechNet shop for installation.

A TechNet-branded Virtual Vehicle tool supports service recommendations with vehicle system animations that illustrate the cause and effect of each problem. Over 400 animations can be viewed in a shop’s lobby, or can be emailed or texted to a customer.

Virtual Vehicle also is integrated with several shop management systems, allowing the animations to be included in the regular communication process. Additionally, a customized group of animations can be delivered via a lobby monitor or embedded in a shop’s website, providing customer education opportunities.

More than 10,000 shops across the United States and Canada are part of the TechNet banner program, according to Advance. For more information about TechNet and other services available from the company, visit


OE Dealer Techs Receive Nearly Twice As Much Training Per Year

OE dealership technicians average 28 hours of structured training per year, according to the 2019 ASE Training Managers Council (ATMC) Training Benchmarks Survey. By comparison, techs working in independent shops and techs employed by fleets average 15 hours of structured training per year.

More than half of technicians perceive their areas of greatest training need are electrical/electronic and hybrid/EV systems. The average age of the service professional work force is 49 years old.

The 2019 survey is based on over 4,500 responses from working service personnel.



Kukui Lands $27-Million Investment

Kukui Corp. has secured $27 million in “Series A” funding via a strategic growth investment from Memphis-based SSM Partners, a growth equity firm that invests in software, services and healthcare companies. According to Kukui, the funds will provide it with resources to accelerate its platform innovation and market expansion, as well as expand customer services and support growth in the automotive aftermarket.

As part of the investment, Jim Tallman is joining Kukui as executive chairman. Tallman is the executive chairman of Innovative Interfaces and a former CEO with multiple companies.

Since its launch in 2011, more than 2,000 auto repair businesses have used Kukui to manage their marketing, website and customer retention efforts, as well as receive analytics about the health and success of these programs.


ASA Automotive Systems Partners With Interaction Management Platform

ASA Automotive Systems is working with the interaction management platform Podium to help ASA users interact with customers and build their online reputation through reviews. Podium’s platform and online review tools are now available to companies running ASA’s TireMaster, TireMaster GTX and TireMaster Enterprise Software.

Podium’s technology allows businesses to interact with customers at various touchpoints and across channels, and gives dealers insight into what their customers are saying online. Text messages, Facebook Messenger, Google Click-to Message, and Webchat messages are delivered to one inbox where dealers can respond directly and have two-way conversations in their Podium account.

Dave Vogel, general manager of ASA Automotive Systems, said tire and auto service dealers need to build their online reputation to stand out. “By automating online review invitations, dealers can text review invites to review their dealership to customers who recently completed a transaction. This is when review invitations are most likely to become reviews,” Vogel said. “The Podium integration will save dealers time as well as improve trust through ‘digital word of mouth’ by increasing the number of online reviews on Google and Facebook that customers use when deciding where to buy tires or get a service job done from.”


Icahn Auto. Updates Classrooms In N.J., Arizona

The Icahn Automotive Group’s “Race to 2026” initiative has resulted in remodeled classrooms at Lincoln Technical Institute’s Mahwah and Union campuses in New Jersey, as well as at Universal Technical Institute’s (UTI) Avondale, AZ campus.

Icahn Automotive’s program encourages people to pursue viable careers in the skilled trades by partnering with technical training schools and offering scholarships, tuition reimbursement, apprenticeship and internship programs, job placement assistance, and continuing education opportunities.


VIOC Franchisee Seeks Army Veterans

Henley Enterprises Inc., the largest Valvoline Instant Oil Change (VIOC) franchisee, is partnering with the U.S. Army to guarantee job interviews for current and former U.S. Army soliders, Army Reservists, and ROTC cadets interested in working for the company. Henley Enterprises employs 2,000 people at more than 200 service centers across the United States. Of those 2,000 employees, nearly 3% are veterans.


AOCA Introduces 2019-‘20 Board Of Directors

Bill Floyd of Lucas Oil Center will be president of the Automotive Oil Change Association (AOCA) board of directors for 2019-’20. Floyd is joined by the following officers …
• Vice President: Mark Bochnowski of Lube ‘n Go Inc.
• Treasurer: Amber Kossak of Solid Start/True Brand.
• Secretary: Justin Cialella of Victory Lane Quick Oil Change.
• Immediate Past President: John Lindsay of Power Lube Express Auto Care.

The other directors are …
Sue Ackley of Oil Change Plus.
Dave Everett of Service Champ.
Eric Frankenberger of Oil Changers.
David Haney of Oil & Lube Express.
Jeff Malicote of Valvoline.
Aaron Porter of Pit Stop Oil & Lube.



Tony Aquila Retires From Solera; New CEO Named

Tony Aquila has retired from Solera Holdings, the company he founded in 2005. He has been Solera’s chairman and CEO.

Jeff Tarr is succeeding Aquila as CEO. Tarr has two decades of experience leading data and technology-enabled services companies spanning multiple sectors. Most recently, he was the president and CEO of DigitalGlobe Inc. Tarr’s background also includes time as the president and chief operating officer of IHS Inc. (now IHS Markit).

Solera is a provider of risk and asset management data and software as a service (SaaS) products to the automotive and insurance industries. It’s the parent company to such businesses as Identifix, DST, AutoPoint and Hollander.


Autodata Acquires AutoMate

The Autodata Publishing Group, a Solera Holdings company, has acquired AutoMate Training Pty., a provider of online technical training and professional development platforms for automotive professionals in more than 60 countries. AutoMate’s programs combine 3D visualization with real-vehicle analysis developed by a team of automotive experts and specialists. Combined, AutoMate and Autodata provide information to more than 85,000 auto repair shops across the world, as well as corporate clients in the automotive service, maintenance and repair industry.


Hunter Touts Inspection Integration With Dealer-FX

The Hunter Engineering Co. (Bridgeton, MO) has announced a new integration partnership with Dealer-FX and its One Platform service dashboard. One Platform is now compatible with such Hunter inspection equipment as the Quick Check Drive, Quick Check and Quick Tread systems. The integration allows collected inspection data to be added to Dealer-FX’s Advisor Check-in and Technician Inspection applications.


GPS Insight Offers Roadside Assistance From Allstate

GPS Insight — a provider of fleet software to organizations with fleets of vehicles, trailers and other mobile assets — now offers roadside assistance from Allstate. The service addresses dead batteries, empty fuel tanks, flat tires and more for light vehicles. Key features of the roadside assistance offering include …
• Vehicle towing up to 5 miles in any direction.
• Winching if a vehicle is stuck in a ditch, mud, or snow, and is accessible from a regularly traveled roadway.
• The delivery of as much as 3 gallons of fuel to a customer’s location.
• Jump-start service.
• Changing a flat tire with an inflated spare.
• Lockout service.


People Watching 6/11/19

Stet Schanze of the Gray Manufacturing Co. is now chairman of the Automotive Lift Institute (ALI) board of directors, following the retirement of Jerry Lentz of Challenger Lifts. Schanze is the immediate past chairman of the board. He will serve the remainder of Lentz’s term. ALI will elect a new chairman to a full term at its annual meeting this fall.

• Paul Marks has retired as operations manager for heavy duty vehicle lift company Stertil-Koni USA after 21 years with the organization. He is succeeded by Doug Frakes, who has joined Stertil-Koni following 10 years with FedEx Ground.


News Briefs 6/11/19

Bridgestone Americas launched a new consumer ad campaign for its Firestone tire brand during the broadcast of the Indianapolis 500 on May 26. The “Try ‘Em Yourself” initiative — which encompasses both TV and digital creative — features the 90-day “Buy & Try Guarantee” and showcases consumer reactions captured while testing the newest offerings in the Firestone tire line.

Fix Auto USA has introduced its first two franchise locations in Minnesota, Fix Auto Brooklyn Park and Fix Auto Maple Grove. Minnesota becomes Fix Auto’s 10th state, following closely on the heels of its entry into Idaho in May with Fix Auto Coeur d’Alene and Fix Auto Post Falls.

asTech has announced a deal to offer vehicle diagnostic and calibration services to the Fix Auto network in the United States. With this partnership, Fix Auto USA franchise locations will be able to use asTech as an approved vendor for vehicle electronics diagnostic and calibration services for pre-repair and post-repair conditions.

• A recent update to Mitchell Cloud Estimating integrates OEM repair procedures and service information directly within an estimate, according to San Diego-based Mitchell International. The Integrated Repair Procedures feature automatically searches for and displays relevant OEM repair procedures during the creation of estimates and repair plans.

• The TechForce Foundation, in partnership with the Collision Repair Education Foundation (CREF), has awarded three collision repair students with scholarships funded through a TechForce Foundation FutureTech Success Grant. Each winner received $2,000 that can be used to continue their education in the collision repair industry.


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