The Chrysler Group (Auburn Hills, MI) has rolled out factory-connected tablet technology to its U.S. dealership service lanes with plans for global implementation. The technology, called wiADVISOR, is from Mopar.
Short for “wireless service advisor,” wiADVISOR uses a small wireless device that service advisors plug into a vehicle’s onboard diagnostic port in the service lane. Vehicle data is then downloaded and transmitted to the service advisor’s tablet computer. The tablet captures and presents the service advisor with information specific to the customer and the vehicle, and connects with the Chrysler Group’s engineering databases. This gives service advisors the applicable ownership information, vehicle service history, vehicle system updates and factory-required maintenance information.
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