The Educational Seminars Institute (ESI) has added online Customer Service Group training for service advisors, service writers and other front-line staff who interact with customers. The hour-long Customer Service Group meetings include a presentation on a customer service skill to improve the customer’s experience when calling or visiting an auto repair business. Each meeting concludes with a facilitated peer-to-peer open discussion.
Customer Service Group training is offered twice monthly, and participation is limited to six people per group. To reserve a space or for more information, call (888) 338-7296 or email firstname.lastname@example.org.
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